Tag Archives: Tata AIG General Insurance

TATA AIG General Introduced Claim Approval Service Within 4 hours

Tata_Aig

Private insurer, TATA AIG General Insurance has introduced a service where it will settle health claim within four hours of filing for a claim. Normally, it takes over six hours for claims approvals due to processing.

As per the company, it has introduced this feature to prevent a medical emergency from becoming a financial burden on their customers.

This fast-track approval feature is available for existing customers as well as the new ones.

TATA AIG General Insurance is a joint venture between TATA Group and American International Group Inc (AIG).

Company has entered into the health insurance segment ten months back. At present, it has eight health policies under its portfolio. It has sold over 20,000 health insurance policies between April-December 2012. Going ahead, company is looking at launching segment specific products under the health category.

General Insurers Witnessed Growth of 18% in Premium Collection

growth in premium collectionDuring financial year 2012-13, general insurance companies are witnessing a healthy growth on the back of rising awareness and health costs. During April-September 2012, premium collection of 23 general insurance companies stood at Rs 31,643 crores as against Rs 26,692 crores in corresponding period last year, a growth of 18.55%.

The public sector general insurer, New India Assurance collected highest premium of Rs 5,100 crores during April-September 2012 compared with Rs 4,362 crores in corresponding period previous year, a growth of 16.9%.

Public sector general insurer, United India Insurance’s premium collection for April-September 2012 stood at Rs 4,762 crores as against Rs 3,900 crores in corresponding period last year, a growth of 22%.

Total premium collection of four public sector general insurers for April-September 2012 period stood at Rs 17,518 crores compared with RS 15,001 crores in same period last year, a growth of 16.77%.

The four standalone health insurers, which are selling only health, personal accident and travel insurance policies, collected Rs 677 crores during April-September 2012 as against Rs 807 crores in corresponding period last year, a negative growth of 16%. However, this fall is attributed by Star Health and Allied Insurance who recently lost a government-sponsored health insurance scheme in Tamil Nadu.

Among private sector general insurance companies, ICICI Lombard General Insurance collected highest premium during April-September 2012. Its premium collection stood at Rs 2,860 crores compared with Rs 2,522 crores in corresponding period previous year.

Bajaj Allianz General Insurance collected Rs 1,915 crores during April-September 2012 as against Rs 1,607 crores in same period last year, a growth of 19.13%.

IFFCO Tokio general insurance’s premium collection during April-September 2012 stood at Rs 1,284 crores as against Rs 1,007 crores in corresponding period last year, a growth of 27.4%.

During April-September 2012, HDFC Ergo General Insurance collected premium of Rs 1,264 crores as against Rs 903 crores in same period last year, a growth of 40%.

During April-September 2012, TATA AIG General Insurance collected Rs 1,085 crores as premium as against Rs 857 crores in same period last year, a growth of 26.6%.

Similarly, Reliance General Insurance collected Rs 1,041 crores during April-September 2012 compared with Rs 894 crores in corresponding period last year, a growth of 16.4%.

Insurers Became More Efficient in Settling Travel Claims

travel claimNon-Life Insurance Companies have become more efficient in settling travel claims, this becomes evident as they are seeing rise in claim settlement within one month of claim registration for overseas travel insurance policies.

Out of the total 4,602 claims settled by seven non-life insurers in the April-June quarter of financial year 2012-13 (Q1FY13), 47.9% or 2,205 claims were settled within one month. In the same period last year, these insurers settled 5,796 claims out of which 43.7% or 2,535 claims were settled within one month.

The seven non-life insurers which were considered for this analysis are TATA AIG General Insurance, Oriental Insurance, ICICI Lombard General Insurance , Bajaj Allianz General Insurance, HDFC Ergo General Insurance, Reliance General Insurance and Cholamandalam MS General Insurance.

These insurers settled 48.5% or 2,768 claims out of the total 5,703 claims within one month in January-March quarter of FY’12.

These insurers settled 32% or 1,466 claims out of their total claims beyond one month but within three months of claim registration in April-June 2012 period. In the same period last year, these insurers settled 33.5% or 1,939 claims beyond one month but within three months of claim registration. In Q4FY12, out of total claims settled, 20.7% or 1,182 claims were settled beyond one month but within three months of claim registration.

Similarly, 20.2% or 931 claim settlements took more than three month but less than one year in Q1FY13 compared with 22.8% or 1,322 claim settlements in same period last year. However, insurers took more than three months but less than one year to settle 30.7% or 1,753 claims out of the total settled claims in Q4FY12.

Travel insurance policies generally cover policyholders against any medical emergency, accidents, loss of baggage, loss of travel documents including passport and accidental loss to any third party.

For medical and accidental emergencies, insurers require hospitalization documents and bills, for any other type of loss, they ask for police report.

As per insurers, if a policyholder is traveling for a long duration than document completion is delayed till he returns to the country, which delays the claim settlement process.  However, in case of hospitalization, claims are settled on cashless basis in co-ordination with Third Party Administrators (TPAs).

HDFC Ergo settled highest number of claims within one month as a proportion of the total claims settled in Q1FY13. Out of total 1,727 settled claims, 68% or 1,176 claims were settled within one month.

TATA AIG General settled 44.2% or 508 claims out of the total 1,150 claims within one month.

Bajaj Allianz General settled 42.7% or 406 claims out of the total 950 claims within one month.

Reliance General took more than three months but less than one year in settling 52.5% or 31 claims out of the total 59 settled claims in Q1FY13.

ICICI Lombard General took more than three months but less than one year in settling 45.8% or 313 claims out of the total 683 claims.

Limited Cover for Alternative Treatments

limited coverDraft norms on health insurance announced earlier this year, allowed insurers to cover non-allopathic treatments done in government hospitals and medical colleges. But general insurance companies have started working on products covering alternative medical treatments such as ayurveda, homoeopathy, unani, sidha and naturopathy long before that.

But experts have not seen much attraction for products extending this benefit. Take for instance, although Cholamandalam MS General Insurance launched Chola Individual Healthline insurance policy last year, but it has not seen much attraction for this product as it had expected.

It is perceived that people flock to non-allopathic treatments. But it is not true, as up to 90% people believe in allopathy in case of major illnesses for instant relief. Non-allopathic treatments are opted for only in case of non-fatal illness.

While, Chola Individual Healthline insurance policy is a stand alone cover, some insurers offer coverage for alternative treatments only under their group health insurance policies like Bajaj Allianz General Insurance.

Insurers like Oriental Insurance, New India Assurance, TATA AIG General Insurance, HDFC Ergo and Star Health and Allied Insurance cover alternative medical treatments under standalone or individual health insurance policies.

No standalone health cover for alternative treatments is available; you have to buy a standard health insurance cover from one of these insurers, which will also cover non-allopathic treatments.

Though many policies offer this benefit, there are curves on the amount and situations under which you can make a claim. For example, treatment under naturopathy is excluded from most of these policies. Experts say that there is no standard protocol in case of alternative treatments. Add to that, costs of each of this medication system vary. This makes computation of cover difficult for insurers. Even under ayurveda, some policies cover select procedures only.

Cholamandalam MS General Insurance’s product covers only ayurvedic treatments, which can be claimed if you are hospitalized for more than 24 hours. On the other hand though New India Assurance covers individuals getting treated with the help of ayurveda, homoeopathy and unani medicines, a claim can be made only to the extent of 25% of the sum insured. More over, treatment should be availed at a government hospital.

Similarly, Star Health and Allied Insurance’s product does not cover naturopathy, and for ayurvedic, homoeopathy, sidha and unani medicines, you can claim up to 25% of the sum insured or a maximum of Rs 25,000 per occurrence, per policy year.

Though the benefits are capped, you will be required to pay for the entire policy. For instance, a 35 years old will need to pay a annual premium of Rs 11,322 for Cholamandalam MS General’s product, for a sum assured of Rs 4.50 lakh. For non-allopathic cover it will be 33,750.

Similarly, for TATA AIG General’s product, a 35 year old will need to pay an annual premium of Rs 5,000 for a sum assured of Rs 5 lakh. And for non-allopathic cover he will need to pay an annual premium of Rs 25,000.

If your claim for alternative medication is accepted, insurers like HDFC Ergo do not accept another claim for allopathic treatment for the same disease.

Hence, cover for non-allopathic treatment can also be looked at the time of buying a health insurance policy but it can’t be one of the main criteria for buying a health insurance policy.

Looking at the cover to premium ratios, you could also do without this benefit because in most cases no hospitalization is required for ayurvedic and homoeopathic treatments. Also most of the people turn to alternative medication, when allopathy gives up the case and then there is hardly anything one can do.

Hence, it is advisable to have a comprehensive health plan, which covers hospitalization in serious or emergency situations. And for additional treatments you could have a small kitty in place.

Non-Life Insurer’s Premium Income up 18% during April-August 2012

The premium income of non-life insurance companies grew 18% during April-August 2012 to Rs 27,942 crores as against Rs 23,748 crores in corresponding period last year.

The four public sector non-life insurers, which dominate about 60% of the total industry, saw their premium income rise 17% to Rs 16,272 crores during April-August 2012.

Among private non-life insurers, HDFC Ergo General Insurance registered a premium growth of 26% at Rs 972.52 crores during April-August 2012. Besides, ICICI Lombard General Insurance’s premium income grew 10.56% at Rs 2,350 crores during the same period.

Premium income of Reliance General Insurance grew 12.8% to Rs 882.64 crores. And premium income of TATA AIG General Insurance grew 26% to Rs 920.43 crores during April-August 2012.

Nine Indian Insurers short-listed for the prestigious Asia Insurance Awards 2012

Media Release

Tata_AigMumbai, August 31, 2012: The finalists for the Asia Insurance Awards were announced on August 29, 2012. Forty industry players were short-listed for the 16th Asia Insurance Industry Awards out of the 800 entries received for the 13 categories.

Of the 800 entries received for Asia Insurance Awards 2012, Tata AIG General Insurance has made it to the top 3 finalists for the category of “General Insurance Company of the Year.” The Company’s MD & CEO, Gaurav D. Garg is also one of the 4 finalists selected for “Personality of the Year” Award.

With this Tata AIG General Insurance Co. Ltd., has yet again iterated its dominance in the general insurance market along with great leadership and high quality expertise made available to the end consumer. It has been elected for the award for enhancing the range of products and quality of service available to customers in the Asian market. The Company’s commercial as well as consumer lines displayed prominent growth during the year and has been recognized not only in the Indian market but by international fraternity as well.

In a sign of changing times nine finalists were from India. Amongst others, Indian Insurers have made it to the short list in Best General Insurance Company, Innovation and Technology categories. This is a testament to the fact that Indian Insurers are adapting technologies, setting intensive financial process and creating best practices in customer service to serve the needs of the complex Indian markets.

As Insurance in India continues to grow, it is noteworthy to see the Indian companies evolve themselves to optimize opportunities in the current slow growth market scenario.

The Asia Insurance Awards recognise and salute excellence among insurers. For over 16 years this has been a much-coveted endorsement by peers in the industry. It has become a highlight of the insurance annual calendar and is supported by the industry fraternity.

The 16th Asia Insurance Industry Awards would be presented in October 2012.

Tata AIG General Amongst the Best Companies to Work for According to an HR Survey

Media Release

Tata_AigTata AIG General, the pre-eminent general insurance provider has bagged the fifth position amongst the best companies to work for in the banking and financial services industry in a survey conducted by Business Today. The annual ‘Best Companies to Work for’ in its 11th publication had respondents across 4,436 companies from 323 towns and cities.

The Company was the only General Insurance player to be featured in this list of esteemed brands.

The survey, conducted by PeopleStrong, a reputed HR consultancy firm for Business Today, asked for reasons which motivate employees to stay with any company. As per the votes received, the primary motivator for any employee was the career & growth opportunities offered by the organization. A close second was the financial compensation and benefits received by the employees. Performance evaluation, HR initiatives and creating the right work life balance also scored high on the rating for creating a satisfactory and motivational workplace. The report also cited that the company’s brand image is considered as an important factor by potential employees.

In the BFSI sector, Tata AIG was rewarded for providing a good working atmosphere to its employees with the sole motive of fostering growth. This recognition serves as a testimony to the various initiatives taken by the Company to ensure the well-being of the employees.

At Tata AIG – employees are considered as “assets” and it prides’ itself in having the best of the talent in the General Insurance space. Tata AIG General pursues a balanced rewards philosophy which focuses on ensuring that employees have varied career options that they could pursue and the rewards are consistent with the role and the performance of the individual. At Tata AIG line managers recognize the need to engage and connect with their work force on a regular basis to ensure professional and personal development. The Company has a robust Performance Management Process and invests management time in setting the organization’s goal, which is further cascaded down to reach every employee acrossIndia. The Company organizes a host of internal programs that are focused towards employee development, team building, inter-personal relationship building and skill enhancement. At Tata AIG General, emphasis is laid on creating a holistic work environment which motivates employees to work hard and strive for success to achieve individual and organizational goals.

Tata AIG General Insurance Company

TataAIGGeneral Insurance Company provides insurance solutions to individuals and corporates. It offers a complete range of general insurance products including insurance for automobile, home, personal accident, travel, energy, marine, property and casualty as well as several specialized financial lines. Tata AIG believes in offering innovative and relevant insurance solutions in the retail and commercial space. Each product offering is backed by expertise and an unparalleled claims service.

Tata AIG’s products are available through various channels of distribution like agents, brokers, banks (through bancassurance tie ups) and direct channels like Tele Marketing, Digital Marketing, worksite management etc. Tata AIG has its operations in 59 cities.

Insurers Begun Offering Loyalty Benefits on Health Insurance Policies

Health InsuranceTo retain customers for longer time span and maintain their renewal business, health insurance companies have started to offer loyalty benefits to their customers who stay with them for more than three years. Health insurance contracts are renewed every year.

Recently, TATA AIG General Insurance launched a health insurance product that offers free health checkups worth one percent of sum insured for customers who have three continuous renewals. Stand alone health insurer, Max Bupa, also proposes to enhance sum insured for its loyal customers.

As per insurers loyalty programmes are important for insurance companies especially in a rapidly evolving market like us. And going ahead more such initiatives can also be expected from insurers.

However, some other insurers say that going forward customer retention is going to play an important role in health insurance segment. Unlike life insurance, health insurance products are yearly contracts hence, insurers can’t rely only on loyalty programmes to retain customers. Innovative products and high service standards will play a crucial role in attracting and maintaining customers.

MediPrime: Domestic Lifetime Renewable Health Policy from Tata AIG

Media Release

Tata_AigTata AIG General Insurance Company today announced the launch of their first domestic lifetime renewable reimbursement health insurance policy: MediPrime.

 

This innovative health insurance plan is a comprehensive offering with a unique set of features that distinguishes itself from the existing gamut of health insurance products currently available in the market. The introduction of MediPrime adds to the set of general insurance products offered by the Company and has been designed specifically to cater to the retail consumer market inIndia.

 

Commenting on the launch of MediPrime, Mr. Gaurav D Garg, MD & CEO, Tata AIG General Insurance Co. Ltd. said, “We are proud to announce the launch of MediPrime; a product that has been designed specifically to meet the current requirements of the consumer and ensure that their needs from a health policy are met. Customer Delight is an important pillar of our Company values and MediPrime, with its’ strong customer service commitments and service initiatives will provide our policyholders a wholesome experience.”

 

With the launch of MediPrime, Tata AIG General has imbibed numerous initiatives into MediPrime, to strengthen their customer focused approach. The company assures that all customers applying for MediPrime will receive a decision from the company within 24 hours notifying them of their acceptance and the suitable premium. Additionally, all cashless claims would be authorized within 4 hours on receipt of all documents and claims would be settled in 7 working days after completion of formalities.

 

Under MediPrime, a policyholder can avail the cashless hospitalization benefit; which is currently available through a network of over 3000 hospitals. The policy also provides added benefit of a family discount wherein a discount of 10% is allowed if 3 or more members of the family are covered under the individual plans.

 

Having structured and designed the product to suit customer needs, MediPrime comes with a set of unique features that sets it apart from others in the market. Some of them include:

  • No sub-limit for inpatient hospitalization
  • No Co-pay
  • Inpatient and outpatient coverage for Accidental Dental treatment.
  • Ayush Benefit : Coverage for Non-allopathic in-patient treatments like Ayurvedic, Unani or Homeopathy

 

MediPrime provides a comprehensive set of benefits that every individual looks for in a health insurance policy like cashless hospitalization, domiciliary & 140 day care procedures without any sub-limits. It also extends coverage for pre and post hospitalization expenses. Distinct features of the product include its lifetime renewability clause and its zero loading charges on renewal in case of a claim.

 

The product is available to individuals between the ages of 18 to 65 years and also offers the unique benefit of lifetime renewability for existing customers. The policyholder is entitled to tax benefits under section 80D of the Income Tax Act 1961.

 

Other benefits of this product include:

 

  • Pre and Post Hospitalization Medical Expenses – 30 days before hospitalization and 60 days immediately after discharge
  • Health check-up at the end of 4 continuous renewals for every insured person
  • Emergency Ambulance Expenses

 

 

Tata AIG General Insurance Company

 

TataAIGGeneral Insurance Company provides insurance solutions to individuals and corporates. It offers a complete range of general insurance products including insurance for automobile, home, personal accident, travel, energy, marine, property and casualty as well as several specialized financial lines. Tata AIG believes in offering innovative and relevant insurance solutions in the retail and commercial space. Each product offering is backed by expertise and an unparalleled claims service.

 

Tata AIG’s products are available through various channels of distribution like agents, brokers, banks (through bancassurance tie ups) and direct channels like Tele Marketing, Digital Marketing, worksite management etc. Tata AIG has its operations in 59 cities.

Tata AIG General Insurance wins the E-Commerce Award at Asia Insurance Technology Awards 2011

Tata AIG

Media Release

Mumbai, November 11th, 2011: Tata AIG General Insurance Co. Ltd. was awarded the E-Commerce Award by Asia Insurance Technology Awards (AITA) 2011 at a glittering ceremony held at The Imperial Hotel in Seoul, South Korea on Nov 9, 2011.

The E-Commerce Award recognizes an insurer who demonstrates a market-leading e-commerce offering which has deployed a distinct implementation that demonstrated true innovation in the use of the distribution channel.

On accepting the award, Gaurav D. Garg, MD & CEO, Tata AIG General Insurance mentions, “Tata AIG with its leadership position in the Travel Insurance business pioneered the online travel insurance purchase and service platform giving customers the flexibility to buy travel insurance online round the clock in just 2 minutes; thus eliminating unnecessary delays, limitations of working hours or public holidays.”

Elaborating further, he added “The Online travel insurance by Tata AIG offers travel solutions for overseas travel customers, travelers within Asia, domestic travelers and students. Another distinctive advantage of the online system is that it offers online quote generation and online claims registration from anywhere in the world. The policy document is mailed to the customer instantaneously thus preventing any issues of delivery delays”.

Dr. Neil Katkov, Senior Vice President of Celent’s Asian Financial Services Group from AITA commented, “In this fast-paced world of social media, the insurance industry must get up to speed on what Generation Y uses; to ensure that they keep up with the times. The online era is an age which insurers and financial institutions alike, must grasp, if they are to reach out to the masses, ensure sustainable results and remain agile to future challenges. The Inaugural Asia Insurance Technology Awards is a step towards recognizing those insurance leaders who have foreseen, innovated and excelled in the use of technology to address the new paradigm and stay ahead of their competitors”.

The awards co-hosted by Celent, an international financial research and consulting firm & Asia Insurance Review, a premier regional magazine for insurance professionals; brought together the stalwarts of the industry. The event was part of the 7th Insurance Executives’ Summit for Strategy, Operations & Technology 2011.

Tata AIG General Insurance Company

Tata AIG General Insurance Company provides insurance solutions to individuals and corporates. It offers a complete range of general insurance products including insurance for automobile, home, personal accident, travel, energy, marine, property and casualty as well as several specialized financial lines. Tata AIG believes in offering innovative and relevant insurance solutions in the retail and commercial space. Each product offering is backed by expertise and an unparalleled claims service.

Tata AIG’s products are available through various channels of distribution like agents, brokers, banks (through bancassurance tie ups) and direct channels like Tele Marketing, Digital Marketing, worksite management etc. Tata AIG has its operations in 59 cities.

Awards and Recognition of Tata AIG General Insurance in 2011

  • Celent Model Insurer Awards 2011, NewYork
  • Indian Insurance Awards 2011: Company of the Year Award 2011 for Health Insurance
  • Indian Insurance Awards 2011: Best Product Innovation Award 2011 for PCG
  • MIF-ILO (Microfinance Innovation Facility – International Labour Organization) grant for implementation of project “Usage of Mobile devices for enrolment and claim settlement in cattle insurance”

About the Asia Insurance Technology Awards (AITA) 2011

The Inaugural AITA awards co-hosted by Celent, an international financial research and consulting firm & Asia Insurance Review a premier regional magazine for insurance professionals have been instituted to recognize excellence and innovation in the use of technology within the insurance industry. The E-Commerce Award recognizes an insurer who demonstrates a market-leading e-commerce offering which has deployed a distinct implementation that demonstrated true innovation in the use of this distribution channel.