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HDFC Ergo Unveiled ‘Health Suraksha Top Up’ Plan

HDFC ErgoPrivate insurer, HDFC Ergo General insurance has launched ‘Health Suraksha Top Up’ plan allowing a customer a larger sum insured limit at lower cost.

The policy comes into action once the sum insured of the existing policy is exhausted, giving an additional sum insured to cover the medical expenses beyond a threshold limit of the existing health insurance plan to a customer.

The plan is available for sum insured options of Rs 5 lakh, Rs 7.50 lakh and Rs 10 lakh.

Customers will also have option to choose between one year and two year policy tenure for individuals and family floaters.

You can also avail tax benefits on this plan.

This plan is ideal for people who have some health insurance cover and may find it inadequate as they grow older or move into different life-stages. The policy is aimed at salaried employees with an existing health insurance policy.

HDFC Ergo General insurance is a 74:26 joint venture between country’s premier housing finance institution, HDFC and Ergo International AG, the primary insurance entity of Munich Re group.

Limited Cover for Alternative Treatments

limited coverDraft norms on health insurance announced earlier this year, allowed insurers to cover non-allopathic treatments done in government hospitals and medical colleges. But general insurance companies have started working on products covering alternative medical treatments such as ayurveda, homoeopathy, unani, sidha and naturopathy long before that.

But experts have not seen much attraction for products extending this benefit. Take for instance, although Cholamandalam MS General Insurance launched Chola Individual Healthline insurance policy last year, but it has not seen much attraction for this product as it had expected.

It is perceived that people flock to non-allopathic treatments. But it is not true, as up to 90% people believe in allopathy in case of major illnesses for instant relief. Non-allopathic treatments are opted for only in case of non-fatal illness.

While, Chola Individual Healthline insurance policy is a stand alone cover, some insurers offer coverage for alternative treatments only under their group health insurance policies like Bajaj Allianz General Insurance.

Insurers like Oriental Insurance, New India Assurance, TATA AIG General Insurance, HDFC Ergo and Star Health and Allied Insurance cover alternative medical treatments under standalone or individual health insurance policies.

No standalone health cover for alternative treatments is available; you have to buy a standard health insurance cover from one of these insurers, which will also cover non-allopathic treatments.

Though many policies offer this benefit, there are curves on the amount and situations under which you can make a claim. For example, treatment under naturopathy is excluded from most of these policies. Experts say that there is no standard protocol in case of alternative treatments. Add to that, costs of each of this medication system vary. This makes computation of cover difficult for insurers. Even under ayurveda, some policies cover select procedures only.

Cholamandalam MS General Insurance’s product covers only ayurvedic treatments, which can be claimed if you are hospitalized for more than 24 hours. On the other hand though New India Assurance covers individuals getting treated with the help of ayurveda, homoeopathy and unani medicines, a claim can be made only to the extent of 25% of the sum insured. More over, treatment should be availed at a government hospital.

Similarly, Star Health and Allied Insurance’s product does not cover naturopathy, and for ayurvedic, homoeopathy, sidha and unani medicines, you can claim up to 25% of the sum insured or a maximum of Rs 25,000 per occurrence, per policy year.

Though the benefits are capped, you will be required to pay for the entire policy. For instance, a 35 years old will need to pay a annual premium of Rs 11,322 for Cholamandalam MS General’s product, for a sum assured of Rs 4.50 lakh. For non-allopathic cover it will be 33,750.

Similarly, for TATA AIG General’s product, a 35 year old will need to pay an annual premium of Rs 5,000 for a sum assured of Rs 5 lakh. And for non-allopathic cover he will need to pay an annual premium of Rs 25,000.

If your claim for alternative medication is accepted, insurers like HDFC Ergo do not accept another claim for allopathic treatment for the same disease.

Hence, cover for non-allopathic treatment can also be looked at the time of buying a health insurance policy but it can’t be one of the main criteria for buying a health insurance policy.

Looking at the cover to premium ratios, you could also do without this benefit because in most cases no hospitalization is required for ayurvedic and homoeopathic treatments. Also most of the people turn to alternative medication, when allopathy gives up the case and then there is hardly anything one can do.

Hence, it is advisable to have a comprehensive health plan, which covers hospitalization in serious or emergency situations. And for additional treatments you could have a small kitty in place.

Non-Life Insurer’s Witnessed Rise In Claim Payouts

risePrivate Non-Life Insurance Companies are witnessing rise in claim settlement from cases pending for more than three months.

Out of total 17,74,709 claims paid by four large private non-life insurers and three stand alone health insurers in the April-June 2012 quarter, 8.4% or 1,48,825 claims were pending with them for more than three months.

This is the highest proportion of pending claims settled, compared with the last four preceding quarters.

These insurers processed 80% or 14, 17,663 claims within one month out of 17, 74,709 claims registered during April-June 2012.

The non-life insurers that settled claims include ICICI Lombard, HDFC Ergo, Bajaj Allianz General and Reliance General Insurance, Star Health and Allied Insurance, Max Bupa Health Insurance and Apollo Munich Health Insurance.

Insurers had paid 91% or 12, 23,152 claims out of the total of 13, 47,474 in April-June 2011. In the same quarter, out of the total claims, only 4.3 % or 58,544 claims had been pending for more than three months.

As per Insurance Regulatory and Development Authority (IRDA) norms, a claim should be settled within 30 days of submission of all required documents. In case, if insurer fails to do so even after receiving complete documents, policyholder is entitled to get 2% additional interest rate over and above the prevailing savings bank rate on the claim amount.

Max Bupa settled 12% or 411 claims out of the total 3,280 claims within one month, while, ICICI Lombard settled highest 98% or 12,86,891 claims out of the total of 13,07,249 claims in April-June 2012.

HDFC Ergo Launched its In-house Health Claim Servicing Department

HDFC ErgoPrivate sector insurer HDFC Ergo general insurance has launched its in-house health claim servicing department, Health Claim Services (HCS). It will be a single window for customers for all health care related services.

 

The main objective behind this initiative is to facilitate faster and transparent claim settlement process. HCS will not only provide personalized claim settlement services but will also act as a guidance center for all health care related queries. This initiative will also help in improving the turn around time.

 

For this initiative HDFC Ergo has tied-up with Network Service Providers (NSPs) such as pharmacies, diagnostic centers, ambulance and wellness centers to provide their customers best in class health services in addition to existing spread of over 3,000 empanelled hospitals.

IRDA directed GIC Re to honor its agreements with general insurers

GIC Re Policy MantraGiving the temporary relief to general insurance companies Insurance Regulatory and Development Authority (IRDA) has asked state run reinsurer General Insurance Corporation of India (GIC) to honor its agreements for FY’12 with companies such as ICICI Lombard and HDFC Ergo to pay the commission. As per IRDA it was meant to meet their expenses.

 

Last month GIC Re has suspended payment of upto 15% of the total reinsured amount as commission unilaterally. This may lead to loss of about Rs 700 crore for the general insurance industry. As a consequence of which premiums also could go up for the policyholders.

 

As per IRDA GIC Re’s move to unilaterally withdraw the commission payable was against the agreement hence IRDA has asked it to follow the agreements that it had entered with insurers. But it can do away the provision next year when agreement will come for renewal in April 2012.

 

Commission was paid to general insurers to compensate their expenses and selling the policy, a part of which GIC Re was getting it as right.

 

Reinsurers are forced to increase the premiums next year because of rising frequency of catastrophes such as earthquakes and accidents. This means insurers will pass on this hike to policyholders. Hence, policyholder should have to be prepared to pay more premiums.

 

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Capital expansion plans of HDFC Ergo General insurance

HDFC Ergo capital InfusionPromoters of private sector General insurer HDFC Ergo are expected to infuse Rs 80 crore in the company in next one-and-a-half year. Promoters has already infused Rs 75 crore in the company in the first half of the current fiscal; and in second half of the current fiscal company will need Rs 25-30 crore more and in the next fiscal company will need Rs 50 crore to fund the growth of the business. At present company has the equity capital base of Rs 500 crore.

However, as per the company after this it would not need further huge infusion of capital from its promoters as from last quarter company has started showing profit and it can fund its growth requirements from internal accruals. HDFC Ergo has reported the profit of Rs 14 crore in the first quarter April-June of current fiscal; and it is expecting to remain in profit through the whole fiscal.

Company has collected Rs 1,300 as premium in FY’11 and it is expecting 35-40% growth in premium collection in current fiscal. Company has reported growth of 44% in premium collection in the first half of the current fiscal.

Company’s one third revenues comes from accident and health insurance segment, one third from motor insurance and remaining one third from corporates.

HDFC Ergo is a joint venture between HDFC and Germany based Ergo international.

IRDA asked insurers to make home insurance package collateral

To make the home insurance package complete collateral Insurance Regulatory and Development Authority (IRDA) has asked insurers to extend the scope of the critical illness cover to include home loan repayment benefit in a home insurance package. As per IRDA benefit of insurance should go to the insured and not to the financial institution hence any nominations should not go to FIs but it should be the other way of securitization.

Home insurance package covers critical illnesses, permanent total disability, loss of job and fire and burglary.

As per IRDA in the case of critical illness companies pay only the cost of treatment while there is a chance of loan default as well hence product should be made collateral.

There are certain illnesses that are not covered under individual health policy such as cancer, heart attack, kidney failure, stroke, and paralysis and heart valve replacement surgery, to cover this one need critical illness cover. Home insurance part of the policy covers the loss to the structure and goods at home. The jobless policy covers repayment of the EMIs.

In the case of an accident which leads to death or the permanent disability to the insured total sum assured is paid.

HDFC Ergo to launch exclusive cover for cyber crime

As in India internet is fast expanding its reach this become evident as  companies are rapidly developing e-commerce platform; and Indian e-commerce market is expected to grow by 47% to Rs 46,000 crore in calendar year 2011 but this will also increase the probability of cyber crimes which is becoming the biggest concern for companies.

In current scenario HDFC Ergo general insurance is set to come with a unique product which will exclusively cover the company’s risks and losses by cyber crime.

Indian companies on an average had lost Rs 58 lakh revenue and Rs 85 lakh in productivity every year from cyber attack.

HDFC Ergo is a joint venture between HDFC and Germany base ergo international and it is owned by world’s largest reinsurer. Ergo international has helped the company to develop this product the product will be reinsured. Company still has to price the product which will be linked to the sum insured by the Indian companies. Generally premium is one or two percent of the sum assured.

This product will mainly cover three risks;

  • Regulatory compliance on data privacy
  • Cost and expenses to compensate victims of a company
  • Company’s both tangible or measurable and intangible losses

Though this Product will cover third party risks but it will be different from crime insurance take for instance crime insurance will cover employee steals the money and share certificates while it does not cover the hackers attack the e-commerce companies and steals personal data which can cause the loss of confidence in the company leading to losses for the company such risks will be covered under this product.

Customer interface service provider like mobile telephony and financial services companies are more prone to cyber attacks hence telecom companies and banks park 10% of their total budget towards cyber security while other companies allocate 2-3% of their total budget.

Threat sources may be internal or external; most common attack is hacking of websites and credit cards; other threats may be data theft, virus attacks from pen drives, cyber attacks on social networks, phishing attacks and attacks on mobile devices and wireless networks.

Risks that arise from cyber attacks are data theft, denial of services, legal implications, business disruptions and impact to the customers.

But biggest challenge for insurer is lack of data as insurance pricing basically depends on understanding of risks that they are taking particularly frequency of risks and possible damages that can be happen in the case of cyber crime.

Premium income of General and life insurers in opposite directions

Figures of first two months of Fiscal 2011-12 are showing two different trends in insurance industry on the one hand premium income of General insurance companies grew whereas on the other hand premium income of life insurers showed a decline.

Total gross premium income for all 23 non-life insurers grew by 27% in May to Rs 4,004 crore as compared to Rs 3,151.41 crore in the corresponding period last year.

Four Public sector companies i.e. New India assurance, National insurance, Oriental insurance and United India insurance’s market share accounted 59% in May; they witnessed the growth of 23% in their gross premium income in May 2011 to Rs 2,358.60 year-on-year basis.

Among Private General Insurers ICICI Lombard’s premium income has risen by 37% to Rs 329.26 crore, whereas HDFC Ergo showed the growth of 50% to Rs 113.31 crore and Reliance general insurance grew by 13.33% to Rs 156.59 crore in April.

Among Life insurers Life Insurance Corporation of India (LIC) showed the decline of 8.03% to Rs 9,273.08 crore in first two months of Financial year 2011-12 in its premium income as compared to Rs 10,082.85 crore in April-May 2010-11.

All 22 private life insurers witnessed the decline in April-May 2011 of 23.26% in their premium income to Rs 2,980.36 crore as compared to Rs 3,883.76 crore in April-May 2010.